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Returns and Exchanges

Changed your mind? You can return or exchange eligible items from Ohmerimeri within 15 days of delivery. Items must be unused, in re-saleable condition, with original tags attached.

What qualifies

  • Unworn, unwashed, and free of odor, makeup, or stains
  • Original tags still attached; hygiene seals intact where supplied
  • Returned in original packaging when reasonably possible
  • Purchased as a full-price (non–Final Sale) item on ohmerimeri.com

Trying an item on carefully at home is fine. Once it has been worn out, styled for an event, laundered, or had tags removed, we may not be able to accept the return.

Final Sale

Items marked Final Sale, clearance, or otherwise noted as non-returnable at checkout cannot be returned or exchanged.

How to start a return

  1. Message us via Contact Us with your order number, the item(s), and the reason for return.
  2. Wait for return instructions before mailing anything back.
  3. Pack the item securely and ship with the carrier shown in our reply.
  4. Keep your drop-off receipt until the refund posts.

Return shipping

For change-of-mind returns, return shipping is the customer's responsibility unless we sent the wrong item or the item arrived damaged or defective. Original outbound shipping is not refunded on change-of-mind returns.

Exchanges

Size exchanges use the same 15-day window and condition rules. Exchanges depend on available stock. If we can't replace the item, we'll refund the returned piece instead.

Incorrect, damaged, or defective items

Contact us before wearing or altering the item. Include your order number and clear photos of the product, tags, packaging, and shipping label so we can sort it out quickly.

Refund timing

After we receive and inspect an approved return, refunds go back to the original payment method. Store processing usually finishes within several business days of receipt; your bank or PayPal may need a little longer to show the credit.

Free shipping threshold

If a return drops the remaining order below the $125 free shipping threshold, we may deduct the original ground shipping amount from your refund.

Questions

Use Contact Us and include your order number — we're happy to help.

Prefer a direct message? Use our Contact Us form and we'll reply by email.